Frequently Asked Questions
Guiding you toward a successful event is our number one priority. Following is a list of FAQs to help you through our process. Have more questions? We’re here to be of service. Please feel free to contact us at 760-722-0072, ext. 193, or email ccarter@QLN.com.
When can I see the rooms and take a tour? Are you open on weekends?
You may visit the Conference Center at any time during business hours, Monday through Friday between 8:00 am and 5:00 pm. Appointments are recommended.
What is included in the rental price of the room?
Room set-up (tables and chairs), on-site personnel to assist you during your event, free parking, free wireless internet, some AV, and flex times. The catering kitchen, large dance floor, and four-piece stage are included with Exhibit Hall rentals.
How many hours does room rental include?
QLN will work with you on your party start and end times. Generally speaking, most events end around midnight. If you need an extra hour to clear out, please discuss with the staff ahead of time. Your music must end at 11:30 pm because of the sound ordinance in Rancho del Oro Business Park, and you must be packed up and out no later than 1:00 am.
Can we come in the day before our event to decorate?
If your room is available (not rented) the day prior to your event, you are welcome to come in and decorate at no additional cost so long as it is done during our normal business hours of 8:00 am to 5:00 pm Monday to Friday and arrangements have been made with QLN staff in advance.
Do you offer half-day or hourly rates?
Rates are normally for full days. Half-day rentals can be arranged.
Is there a kitchen available for use during events?
A catering prep kitchen is included with Exhibit Hall rentals and is available for rent with other room rentals. This kitchen contains a double-wide sink, refrigerator/freezer, and food prep area. There is no oven or stove.
Are security guards required?
Private security is required. Generally, we require one security guard per 75 guests. We will provide you with a list of approved security companies.
May alcohol be served on-site?
Alcohol, including beer and wine, may be served on-site by a licensed and insured catering or bartending service. If alcohol is being sold, a city license must be obtained.
What is your payment policy?
A non-refundable deposit of 25% is required to hold your date and room. Your deposit is then applied to your contracted amount, with the balance due two weeks prior to the event. If you cancel your event, the deposit is not refunded. There is also a refundable Damage/Cleaning fee of $500.00 that is due two weeks prior to your event. This will be refunded the next business day after your event as long as there is no major damage or excessive cleaning required.